These Terms of Service ("Terms") govern your access to and use of the CM Bot platform at cm-bot.io (the "Service"), operated by CM Bot ("CM Bot", "we", "us", or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.
1. Acceptance of these terms
By signing in to the Service, clicking "I agree" on the in-app acceptance screen, or otherwise accessing the Service, you accept and agree to these Terms and to the Privacy Policy, which is incorporated by reference. If you accept these Terms on behalf of a company or other entity, you represent that you have the authority to bind that entity. In that case, "you" refers to that entity.
2. Eligibility
You must be at least 18 years old and have the legal capacity to enter into a binding contract to use the Service. The Service is not directed to anyone under 16, and we will not knowingly create or maintain accounts for them.
3. Account and security
- You authenticate to the Service with Google OAuth. Keep your Google account secure; you are responsible for everything that happens through your account.
- Notify us at [email protected] promptly if you suspect unauthorized access.
- You are responsible for the accuracy of the information you provide and for keeping it current.
- You are responsible for safely managing the third-party access tokens you connect to the Service. You must have authority over the accounts you connect.
4. License to use the Service
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes. We retain all right, title, and interest in and to the Service, including all related software, content, trademarks, and intellectual property. No rights are granted by implication or estoppel.
5. Restrictions
You agree not to, and not to attempt to:
- Resell, sublicense, or otherwise commercialize the Service except as expressly permitted.
- Reverse engineer, decompile, or attempt to derive source code from the Service except to the extent applicable law forbids restricting such activity.
- Scrape, crawl, or otherwise extract data from the Service in bulk, or use it to build a competing product.
- Use the Service to send spam, harass, defame, or harm any person.
- Use the Service to target audiences in ways that violate applicable law (including targeting based on protected categories where prohibited, employment or credit discrimination, or other unlawful uses).
- Upload or transmit malware, attempt to bypass our security, or interfere with the Service's operation.
- Use the Service to violate any third party's intellectual property, privacy, publicity, contractual, or other rights.
6. Your content
You retain ownership of the content you submit, upload, or generate through the Service ("Your Content"), including brand materials, prompts, audience descriptions, generated marketing copy, and audience lists. You grant CM Bot a worldwide, non-exclusive, royalty-free license to host, store, transmit, process, modify, display, and otherwise use Your Content solely to provide and improve the Service for you. This license terminates when you delete the content, except for: (a) reasonable backups retained for a short period; and (b) anonymized, aggregated information that does not identify you.
You represent and warrant that you have all rights necessary to grant this license and that Your Content does not violate any law or third-party right.
7. AI-generated content
Material parts of the Service are powered by third-party AI models (OpenAI, Anthropic, Perplexity, HeyGen). AI outputs are non-deterministic and can be inaccurate, incomplete, biased, or similar to outputs produced for other users. You are solely responsible for reviewing, editing, and approving any AI-generated content -- including blog posts, ad scripts, outreach emails, lead magnets, and rendered videos -- before publishing, deploying, or otherwise relying on it. CM Bot makes no representation that AI outputs are accurate, unique, fit for any purpose, or non-infringing.
8. Third-party services
The Service integrates with third-party platforms including Google, Meta, OpenAI, Anthropic, Perplexity, HeyGen, AWS, Twilio, and Crazy Egg. Your use of those platforms is governed by their own terms and privacy policies, and we are not responsible for their availability, conduct, content, or pricing. If a third-party service changes its API, pricing, policies, or terminates access to your account on its platform, we may not be able to deliver some or all of the Service to you.
9. Outreach and anti-spam compliance
CM Bot provides cold-outreach, email-sending, and lead-magnet delivery features. You are solely responsible for ensuring that your outreach complies with every law that applies to you and to your recipients, including the US CAN-SPAM Act, Canada's CASL, the EU ePrivacy Directive and GDPR, the UK PECR, and similar laws. Specifically, you must:
- Have a lawful basis to contact each recipient.
- Identify yourself accurately in messages and include a physical address where required.
- Honor unsubscribe and opt-out requests within the time period required by law (we provide automatic unsubscribe links; you must not strip them).
- Not impersonate any other person or business.
- Not send sexually explicit content, pyramid schemes, fraudulent offers, or any other content prohibited by applicable law.
We may suspend or terminate accounts whose outreach pattern materially harms our deliverability reputation, generates spam complaints, or violates this section. We may forward abuse complaints to law enforcement or affected third parties where required.
10. Ads compliance
The Service can deploy ads to Meta on your behalf. You are responsible for complying with Meta's Advertising Policies, Community Standards, Special Ad Category rules, and Commerce Policies. We do not pre-review ads for compliance, do not guarantee that any ad will be approved by Meta, and are not liable for Meta's disapprovals, rejections, account-level restrictions, billing decisions, or ad spend. Your relationship with Meta and your responsibility for ad spend are between you and Meta.
11. Fees
The Service is currently provided without a fee for the features and tiers we have made available to you. We reserve the right to introduce paid tiers in the future, in which case we will give you reasonable notice and updated fee terms before charging you. Any third-party costs you incur (Meta ad spend, OpenAI or Anthropic API charges if you bring your own keys, etc.) are your responsibility and are billed by the relevant third party.
12. Feedback
If you send us suggestions, ideas, bug reports, or other feedback about the Service, you grant CM Bot a perpetual, irrevocable, royalty-free, worldwide license to use that feedback for any purpose, without obligation to you.
13. Disclaimer of warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, CM BOT DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, FREE OF HARMFUL COMPONENTS, OR THAT AI OUTPUTS WILL BE ACCURATE OR COMPLETE.
14. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, CM BOT WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN ALL CASES, CM BOT'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (a) US $100, OR (b) THE AMOUNTS YOU PAID TO CM BOT FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, STATUTE, OR OTHERWISE) AND ARE A MATERIAL BASIS OF THE BARGAIN. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN DAMAGES, IN WHICH CASE THE LIMITATIONS APPLY TO THE MAXIMUM EXTENT PERMITTED.
15. Indemnification
You will defend, indemnify, and hold harmless CM Bot, its affiliates, and their respective officers, directors, employees, and agents from and against any third-party claim, demand, loss, liability, or expense (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) Your Content and the audience data you process through the Service, including any outreach you send and any ads you deploy; (c) your violation of these Terms or of any law; or (d) your violation of any third-party right, including intellectual property, privacy, publicity, or anti-spam rights.
16. Suspension and termination
You may stop using the Service and request deletion of your account at any time by emailing [email protected]. We may suspend or terminate your account immediately if we reasonably believe you have violated these Terms, if your account creates a security or legal risk to us or to others, or if continued provision of the Service to you is not commercially viable. We may also discontinue the Service at any time. Sections that by their nature should survive termination -- including Section 6 (Your content), Section 7, Section 13, Section 14, Section 15, Section 18, Section 19, and Section 20 -- survive.
17. Modifications to the Service and these terms
We may modify the Service at any time. We may modify these Terms by posting an updated version. If we make a material change, we will increment the version date at the top of this page, and the next time you sign in we will ask you to re-accept the updated Terms in-app. Your continued use of the Service after a non-material change indicates your acceptance of the change.
18. Governing law
These Terms and any dispute arising out of or related to them or the Service are governed by the laws of the State of California, USA, without regard to its conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
19. Dispute resolution and arbitration
Please read this section carefully -- it affects your legal rights.
19.1 Informal resolution first
Before filing a claim against the other, you and CM Bot agree to try to resolve the dispute informally for at least 30 days. Send a written description of the dispute to [email protected].
19.2 Binding individual arbitration
If we can't resolve a dispute informally, you and CM Bot agree to resolve it by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures. The arbitration will be conducted in English, in the State of California, or by remote hearing where permitted by JAMS rules. Judgment on the award may be entered in any court of competent jurisdiction. Each party will bear its own attorneys' fees and costs except as the arbitrator may award.
19.3 Class-action waiver
YOU AND CM BOT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative proceeding.
19.4 Small-claims exception
Either party may bring qualifying individual claims in a small-claims court of competent jurisdiction instead of arbitration, so long as the claim remains in that court on an individual (non-class) basis.
19.5 Opt-out
You may opt out of this arbitration agreement by emailing [email protected] within 30 days of first accepting these Terms with the subject line "Arbitration Opt-Out" and your full name and operator email. Opting out will not affect any other part of these Terms.
20. Miscellaneous
- Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and CM Bot regarding the Service and supersede any prior agreements.
- Severability. If any provision is held unenforceable, the remaining provisions will remain in full force.
- No waiver. Our failure to enforce a right under these Terms is not a waiver of that right.
- Assignment. You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
- No agency. Nothing in these Terms creates an agency, partnership, joint venture, or employment relationship.
- Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
- Notices. We may send you notices by email at the address on your account or by in-app message. You must send notices to [email protected].
21. Contact us
For questions about these Terms, email [email protected].
Questions about this document? Email [email protected].